Additional drop down menu to control email template list
I know there is already a way to use categories for email templates so that certain templates can be linked with certain layouts. Customer, Cases and so on. But that can still you with a lot of email templates.
Would it be possible to put the templates into folders first. The idea being that you click the drop down on an email and see some sub-headings. Clicking or hovering over the heading reveals a list of templates within that section.
For example, when escalating a case you could click on send email and the menu would open. You'd then go to escalate and from there select the template associated with that product.
This would help prevent the list from ending up as a very long scroll menu.