Organization (additional) Contact Details to include e-mail
When you add (additional) Contact Details to an org., you can include just about every piece of contact data EXCEPT an e-mail address.
I suggest that this is added.
Addl contact data is useful for administering general contact info like helpdesk (order desk, logistics) numbers and they often have an e-mail address associated.
Creating 'general' (fony) person records is an ugly workaround.