Time Spent on Cases
I have a requirement to monitor how much time is being spent working on cases.
I'd like to see stopwatch functionality on the main Case form that allows users to click start when they work on a case (whether that me typing an email or replicating a problem, conference calls with customers etc) and a stop button when they have finished. The timer should resume from when it was last stopped so we can see a running total amount of time spent.
The timer doesn't need to have a realtime display. Simply logging the time/date when the start and stop button is pressed should be all it needs to be able to get a running total from a report.
This is not currently on the roadmap, but would be achievable today using a web process script. Please contact Support for further details about this
We've built that functionality for Workbooks. To take a look at how we implemented it, please view here:
AdminJames Kay (Admin, Workbooks Online) commented
Using the new Audit extension to Workbooks you can track this and report on it. Audit is chargeable but extremely powerful and gives you visibility of everything which occurs within your Workbooks database. Please contact us if you would like to learn more or trial this feature.